Member Service Representative 1

Job Description

Job Description

Member Service Representative I Join OURCU : Empowering Members, Strengthening Communities

At OURCU, we believe great service starts with people who care. We're looking for a Member Service Representative I to join our Montesano Branch team - someone who loves helping others, values reliability and professionalism, and brings curiosity, warmth, and care to every member interaction.

If you enjoy learning new things, connecting with people, and being part of a tight-knit, supportive team that celebrates success together, this could be the perfect opportunity for you.

What You'll Do

As a Member Service Representative I, you'll be the friendly face of OURCU, helping members handle their everyday financial needs with accuracy and care. From deposits and withdrawals to answering questions and exploring credit union products, you'll help bring our People Helping People philosophy to life.

In this role, you'll :

• Provide professional, efficient, and accurate teller services, including deposits, withdrawals, payments, and cashier's checks
• Balance your cash drawer daily and promptly resolve discrepancies
• Assist members with account questions, updates, and transactions
• Promote OURCU products and services that fit members' needs- always with a genuine, member-first approach
• Protect member information and maintain confidentiality and professionalism at all times
• Collaborate with your teammates to keep branch operations smooth, secure, and efficient
• Contribute to a welcoming environment where every member feels valued and supported
• Occasionally travel to Shelton and Elma branches for training, meetings, and team collaboration opportunities

You'll Be Most Successful If You...

Key Qualifications

Why Join OURCU?

At OURCU, people come first- our members and our employees. You'll join a positive, caring, and growth-oriented team that values respect, reliability, and continuous learning. We offer a supportive environment where you can build a career, not just a job.

Benefits Include :

Free Employee Assistance Program (EAP)

Compensation & Growth

Location & Schedule

This is a full-time, in-person role based at our Montesano Branch . Schedule : Monday through Friday

Ready to Make a Difference?

If you're detail-oriented, member-focused, resourceful, and excited to be part of a caring, community-focused team, we'd love to hear from you.

Join OURCU in Montesano , where we serve members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact hrteam@ourcu.com or call (800) 426-5657.

As part of our employment process we require a criminal background check and credit check.

Job Posted by ApplicantPro