Consumer Collections Specialist

Job Description

Job Description

Job Title : Consumer Collections Representative

Location : Albuquerque, New Mexico

Company : LHH Recruitment Solutions

Employment Type : Full-Time, Contract-to-Hire

Pay Range : $19.00 – $21.00 per hour

LHH Recruitment Solutions is partnering with a reputable financial services company in Albuquerque to hire a Consumer Collections Representative . This is a fully onsite position with weekday shifts from either 9 : 00 AM–6 : 00 PM or 10 : 00 AM–7 : 00 PM . The role begins as a contract but offers strong potential to convert to permanent for the right candidate.

This opportunity is ideal for professionals who are detail-oriented , compliance-driven , and passionate about helping clients resolve financial challenges in a respectful and solution-focused manner.

Key Responsibilities

Engage with clients to resolve delinquent accounts professionally and empathetically

Negotiate repayment plans in accordance with company and regulatory guidelines

Maintain accurate records of all account activity and client interactions

Ensure compliance within financial regulations

Collaborate with internal departments to support resolution strategies

Meet performance goals related to recovery rates, call quality, and client satisfaction

Qualifications

Minimum 1 year of experience in collections, financial services, or customer service

Strong interpersonal and negotiation skills with a customer-first mindset

Ability to interpret and follow financial policies and compliance standards

High attention to detail and organizational skills

Familiarity with CRM or collections software is a plus

High school diploma or equivalent required

LHH Recruitment Solutions is committed to connecting talented professionals with meaningful career opportunities. If you’re ready to make a difference and grow your career in financial services, apply today !

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Pay Details : $19.00 to $21.00 per hour

Search managed by : Brittnee Gonzalez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.