Service Manager Assistant

Sunset Ford of St.

Louis is hiring and seeking the help of a full time  Service Manager Assistant or Service Administrator Assistant with the growing needs of our 111+ year dealership.  Customer service, vehicle throughput, and internal efficiencies are of the utmost importance to us in our Service Department.  As the demands for all three of these have increased, so has our need for a candidate who possesses strengths to identify and establish resolutions for our company and help with overflow tasks by our office managers.

Job Overview

The Service Manager Assistant or Service Administrator Assistant would be responsible for helping all administrative, documentation, processes, internal repair approvals, answering calls, helping put customers into rental vehicles, coordinate shuttles, cashiering related processes for the Service department, and fill in where needed.  They will be managed and coached by our Service Director, Office Manager and General Manager to ensure first hand information is being communicated to them directly.  This position is also aimed at helping resolve and process Ford warranty claims, assisting guests pick up their vehicle and collect payment, contact and resolve unpaid claims through aftermarket warranty companies, communicating with the manufacturer and management team time sensitive findings, and helping develop and implement processes to increase internal efficiencies.

Our likely candidate will be someone with prior dealership experience or strong administrative organizational skills and customer experience handling.

We are looking for someone that wants to grow with our team, learn our ways of doing business, and help us improve our processes which ultimately in turn we reward through increase compensation.

Responsibilities and Duties

• Answer incoming customer calls and schedule service appointments - this is the core of this position, knowing and understanding the complexities of our day to day operations.
• Process and document repairs for vehicles owned by the company - Pre Owned and New Vehicles
• Maintain and update all service and customer records as required by the manufacturer.
• Process warranty related paperwork to ensure proper documentation and verifying criteria required by factory.
• Keep abreast of all factory recalls, announcements and procedures while updating our internal processes
• Reconciling unpaid warranty receivables and working with service customers and staff to obtain payments.
• Resolve warranty claim corrections and charge-backs in a timely manner.
• Identify process issues or inefficiencies and help find or create solutions along side our managers
• Assist guests picking up vehicles
• Using shared documents such as Excel to update Vehicle Repair statuses with multiple department

Qualifications

What We Offer

We have ALL the reasons under the SUN to work at Sunset Ford!

About Us

Sunset Ford has been in business for over 112 years, established back in 1912 by Peter S.

Heutel.

Today, the 4th & 5th generation Heutel Family is proud to carry on this tradition serving the St.

Louis, South County, & surrounding areas.

We take great pride in customer service and always strive to exceed expectations.

In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service.

We are an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to providing a safe, drug-free work environment.

Applicants must be willing to submit to a pre-employment background check and drug test.

Interested candidates must possess a valid driver's license and have a satisfactory driving record.