Help Desk Technician (Remote)

Job Description

Job Description

This is a remote position.

As a Helpdesk Technician, you will be the frontline hero in our IT support team, providing exceptional technical assistance and solutions to our users. Your role is crucial in ensuring that our technology runs smoothly and efficiently, allowing everyone to focus on their work without interruption. You will tackle a variety of technical issues, from software troubleshooting to computer management, and play a key role in maintaining our IT infrastructure.

What you’ll do

Provide top-notch technical support to users via phone, email, and in-remote interactions.

Troubleshoot software and hardware issues across various operating systems including Windows, macOS, and Linux.

Manage computer networks and ensure seamless connectivity through VPNs and firewalls.

Assist with desktop support tasks, including setup and configuration of mobile devices.

Utilize tools like BMC Remedy, ServiceNow, and Jira for ticket management and documentation.

Conduct analysis of system performance to identify areas for improvement.

Collaborate with the IT team on network administration tasks involving TCP / IP, DNS, and LAN configurations.

Maintain Active Directory accounts and manage Group Policy Objects (GPO) for user permissions.

Requirements

Strong communication skills with a customer service-oriented mindset.

Proficiency in Microsoft Office Suite and familiarity with Microsoft Windows Server environments.

Experience with SCCM (System Center Configuration Manager) for software deployment.

Knowledge of Merak networking solutions and firewall configurations.

Understanding of TCP protocols and network troubleshooting techniques.