IT-Sales & Customer Services Project management staff
December 2021
Mercedes-Benz Japan Co., Ltd.
IT-Sales & Customer Services Project management staff
Information Technology department executes and delivers in all aspects of IT changes. All changes are implemented with strategic and operational alignment of local and Daimler regional requirements.
The successful candidate will be leading IT projects from initiation, requirement analysis, development, User Acceptance Test to Hand over of operation to users.
We can work with outside venders, other department staffs and supporters.
The successful candidate will also provide IT consulting services for business users throughout the project. They will, on daily bases, handle change requests and demands from users, identify the requirements and effectively propose system solutions in a timely and precise manner.
Tasks of this position?
1. Project & Product Management
- Take responsibility to ensure adequate outcomes for the projects in line with business objectives.
- Choose the correct PM methodology (Waterfall / Agile) in accordance with the objectives.
- Manage the Category-A&B project in accordance with Daimler PM methodology.
- Communicate and manage the expectation from each stakeholder.
- Report the project by using Daimler Standard System.
- Lead project members, vendors and supporters to accomplish the project goal in each of the project phases.
0. Demand Management & Solution Design
- Research future business demand and IT trend to prepare the best fit solution for Sales & Customer Services business domain.
- Design IT solutions based on the business demand and align with Daimler Standard requirements.
- Establish, communicate, and lead decision making process of implementation.
0. Service Delivery & Operation
- Supervise and support the person in charge and / or IT partners who are responsible for IT Delivery in terms of software change, from business process point of view.
- Track the status of major incidents and drive resolution.
- Analyze root cause of critical incidents, then define and implement the fix together with responsible vendor.
0. IT Strategy & Planning
- Prepare and deliver input for the strategic mid-term IT plan in collaboration and in line with the business strategic objectives, the IT mission, and the application landscape vision.
- Finalize strategic plan together with supervisor, and breakdown into yearly based one with budget planning.
0. Sourcing & Supplier Management
- Evaluate the performance of suppliers together with supervisor.
- Manage suppliers to achieve a good performance in the low cost in accordance with sourcing strategy according to the supervisors instruction.
1. Education & Work experience
- Diploma / Master / Bachelor degree in university of System Engineering, Information Technology, or other relevant discipline
- Project Management / ITIL / Scrum Certification
- At least 1 years experience in project management
- At least 1 years experience in architecture design & implementation
- At least 3 years experience in application development and / or IT operation
0. Technical Knowledge
- Knowledge of IT infrastructure (PC, Network, Server, etc.) and IT technical architecture
- Knowledge of at least one program language
- Knowledge of database (SQL language, database backup, restoration and other maintenance)
- Excellent knowledge of excel and intermediate knowledge of word, and power point
- DevOps / RPA / Release Management Knowledge is highly desired
- Business level English Skill (TOEIC : over 700)
- Native Level Japanese Skill
0. Competencies
- Strategic and innovative thinking to drive changes
- Knowledge of logical thinking and active listening
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Job-ad-number :
MER0001EP9
Publishing date :
28.12.2021
Field of activity :
IT / Telecommunications
Department
IT Truck & Bus Customer Operations
Benefits
Shinagawa, Shinagawa Seaside Park Tower, 12-4, Contact
Yuko Sakaguchi
Email : [email protected]
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