Service Network Operations Manager

Working At Freudenberg : We Will Wow Your World!

Responsibilities :

• Lead and standardize all processes, procedures, and policies across the Service Center and Customer Service network to improve efficiency, consistency, and overall performance.
• Develop, update, and implement best-practice service processes in partnership with global leadership, ensuring smooth alignment with company standards.
• Drive operational excellence initiatives to streamline workflows, improve system usage, and eliminate waste.
• Provide hands-on leadership to all Service Center teams, overseeing repair activities, manufacturing support, and customer service to meet safety, quality, delivery, and cost goals.
• Ensure competitive and value-based repair pricing by analyzing repair costs and transitioning away from traditional cost-plus pricing.
• Collaborate closely with Sales, Procurement, and Production teams to support customer needs, improve responsiveness, and ensure seamless service delivery.
• Work with Operations leadership to maintain the appropriate inventory levels within each Service Center.
• Reduce the overall cost of quality by ensuring all employees and processes follow company standards, procedures, and quality requirements.
• Coach, develop, and hold employees accountable while fostering a strong customer-focused culture and encouraging flexibility through cross-training.
• Oversee financial and operational performance for each Service Center, including accurate reporting and the development of improvement plans when needed.
• Meet organizational goals for on-time delivery, shipment levels, customer satisfaction, service quality, inventory performance, and profitability.
• Maintain safe, clean, and well-organized Service Center environments that reflect company expectations and support efficient operations.

Qualifications :

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.