Administrative Assistant - Springfield Sports Medicine & Rehabilitation

Medical Office Assistant

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Monday Friday 830a-5p

Preferred Requirements :

Front office medical background

Scheduling experience also

Epic Training

Able to multi-task in a fast paced environment

Knowledge of ICD10's

Primary Function / General Purpose of Position :

Responsible for all aspects of scheduling, pre-registration and financial clearance functions associated with the respective specialty procedures. Respond to heavy call volume from various sources to include patients, physicians, hospitals and other professionals in the medical field. Responsibilities include collection and validation of accurate patient demographic and insurance information, obtaining pre-certification / authorization, scheduling for outpatient services, and entering information into multiple systems. Collections of co-pays and previous balances.

Support to leadership team to include planning events, taking minutes, preparing communications and presentations as needed, and effectively communicating to internal and external stakeholders.

Collaborate with leadership to ensure policies and procedures are maintained and that promote efficient, effective practices and continuous quality improvement.

Collaborate with leaders to implement and assist in communicating policies, practices, and procedures.

Support timekeeping software by reviewing timecards and managing errors.

Manage travel budget and professional development requests in collaboration with leadership.

Demonstrate initiative, critical thinking skills, a high level of attention to detail, prompt follow through, and professionalism. Resolve problems by analyzing data, identifying possible solutions, and escalate with leadership team when needed.

Take ownership of assigned tasks and manage them from start to finish. Work independently and manage multiple projects simultaneously.

Manage accurate data for reports and communications. Prepare and maintain reports for compliance, accreditation, and regulatory standards.

Facilitate annual / semi-annual projects.

Prepare written communications and / or visual presentations of project updates in partnership with leadership including findings and recommendations to a broad range of audiences.

Create and maintain trusting relationships with diverse stakeholders. Collaborate effectively with the leadership team and leaders throughout the organization.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing / Certification : None

Education : High school diploma or GED (required) 2 Year / associate degree (preferred)

Work Experience : Proven experience as an assistant with a focus on quality outcomes (preferred).

Training : None

Language : None

Working Conditions : Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Skills : Relevant computer systems - Epic preferred Attention to detail Acceptance of authority Critical thinking Communication with guests Teamwork Conflict resolution Active listening Relationship building

As a Bon Secours Mercy Health associate, you're part of a mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer :

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA / FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.