Training Manager

Training Manager, Jacksonville, FL

This position requires occasional travel / work at various First Florida Credit Union branches located outside the Jacksonville market as required and needed.

Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country ? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.

Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.

Role :

The Training Manager is responsible for the strategic development, coordination, and facilitation of training programs across all levels of staff and organization. This role plays a vital part in assessing developmental needs aligned with organizational goals, regulatory standards, and operational policies, while designing inventive and impactful training solutions that elevate staff performance, engagement, and compliance.

• Lead and manage new employee orientation sessions and on-the-job training, including systems / software, marketing techniques, health & safety practices, and refresher courses.
• Design and deliver engaging training programs using diverse methods : group instruction, individual coaching, hands-on demonstrations, and interactive workshops.
• Facilitate both in-person and virtual training sessions.
• Develop course content, training materials, and procedural documentation tailored to different learning styles (manuals, visual aids, tutorials, etc.).
• Track trainee progress through assessments, observations, and supervisor feedback; evaluate program effectiveness, recommend and implement improvements as needed.
• Maintain departmental Key Performance Indicators (KPIs), complete required reports, and provide ad-hoc reporting as requested.
• Ensure accurate records are maintained for Required Annual Training (RAT) and compliance with Credit Union policies, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
• Respond swiftly to unplanned training needs with creativity and a sense of urgency.
• Stay current with industry trends by attending webinars, seminars, and external trainings to inform training strategies and process enhancements.
• Partner and develop relationships with department leaders to assess and fulfill training needs.
• Conduct regular branch visits to interact with staff to maintain a hands-on understanding of operations.
• Oversee day-to-day operations of the training department, including hiring, coaching, performance evaluations, and staff development.
• Prepare and manage the training and development budget.

Experience & Skills Required :

Five years to eight years of similar or related experience.

Education :

(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

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