Customer Experience Associate

Job Title : Customer Experience Associate

Company : Power Support Partners

Location : Atlanta, GA

About Power Support Partners :

Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values : Love People, Improving Always, Together We Win, and Executing with Excellence.

Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives.

By the need of 2024, we will have 10 locations across the Southeast. The Inside Sales team supports our customers across all of our locations.

Position Overview :

As a Customer Experience Associate, you will be the frontline of our business, interacting directly with customers to provide assistance, answer inquiries, and resolve issues promptly and effectively.

You would be in charge of guiding our new customers through the purchasing and installation process as well as retaining our existing customer base.

You will lead by being quick on your feet and exemplifying empathy, consistently surpassing expectations in resolving customer challenges.

We communicate via the best channel for the customer, whether it's phone, email, text, or chat.

Key Responsibilities :

1.) Respond to Customer Inquiries : Handle incoming calls, emails, and messages from customers courteously and professionally.

Provide accurate information about products / services, pricing, promotions, and company policies.

2.) Problem Resolution : Identify and resolve customer concerns, complaints, and issues in a timely manner.

3.) Product Knowledge : Maintain a comprehensive understanding of our products / services, including features, specifications, and benefits.

4.) Quality Assurance : Adhere to company policies, procedures, and service standards to ensure consistency and quality in customer interactions.

Strive to exceed performance metrics and targets set by the company.

5.) Team Collaboration : Work closely with the customer experience team, marketing team, and other departments to coordinate efforts, share insights, and optimize strategies for driving revenue growth.

6.) Documentation : Keep detail-oriented records of customer interactions, transactions, inquiries, and complaints using our CRM system.

Qualifications :

• High school diploma or equivalent; bachelor's degree (preferred)
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients
• Hungry team player that enjoys seeing the entire team win
• Desire to implement new systems and processes to help crush our goals
• Problem-solving skills with a solution-oriented mindset
• Ability to multitask and prioritize tasks in a fast-paced environment

Benefits :

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, 401k plan, and paid time off
• Opportunities for career growth and advancement within a rapidly growing company
• Ongoing training and professional development to enhance your skills and expertise

Join Power Support Partners and become part of a dynamic team that is passionate about delivering exceptional value to clients and driving success in the power industry! Apply now to embark on an exciting career in Customer Experience!