Dispatcher / Alarm Monitor

Job Title

Monitor Federal Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

Hourly Rate : $30.84 / hr. + $4.93 / hr. H&W

Responsibilities

• Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as :
• Communicating audio messages via radio and telephone
• Coordinating law enforcement and public safety personnel activities
• Transferring public safety information
• Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices

Qualifications

Benefits

Working Conditions

Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24 / 7 operation, requiring 12-hour shifts, including weekends and holidays.

Physical Requirements

May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.