Lifeguard and Pool Attendant - Requisition #979781

Lifeguard and Pool Attendant

GENERAL SUMMARY

Responsibilities of the Lifeguard include providing professional and courteous service to every guest, while also ensuring the safety of all patrons by preventing and responding to emergencies and promotes order through administrative duties and facility upkeep.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards and Core Values established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

Greets all guests in a courteous manner in accordance with department operating standards

Recognizes and responds to all situations safely and promptly

Monitors activities at the pool to prevent accidents and to ensure safety of all guests while in the pool or the pool areas.

Cautions and educates swimmers regarding unsafe practices and safety hazards; enforces and adheres to pool rules and regulations

Must adhere to the practices of occupational health and safety

Inspects, monitors, and maintains facilities for cleanliness; performs general pool cleaning and maintenance duties

Keeps immediate supervisor informed of all problems or unusual events and / or refers difficult situations to their attention for handling

Responds quickly, intelligently, decisively, and in accordance with the established emergency action plan

Maintains a cash bank, by receiving and refunding cash on guest accounts or making change. Completes shift closing accurately by obtaining appropriate approval signatures and authorization codes.

Performs revenue drops or due backs from cash cage to maintain the assigned amount of the cash bank

Ensures that all billable services, financial statements, adjustments, revenue, cash and cash equivalents are properly recorded and reported and accurately reflected in Opera and any other reporting methods.

Ensures compliance with the requirements of the provisions of Hotel Operation internal controls, Outside Agency Regulations and good business practices

Remains calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a leader and role model for other employees.

Resolves customer concerns and complaints by conducting thorough investigations and determining the most effective solutions all while being efficient and courteous

Comply with all PRC and Departmental SOPs and Service Guarantees

Perform other job related duties as assigned

ACCOUNTABILITY : This position has no supervisory responsibilities. This position is also responsible for protecting the assets of Pechanga Resort and Casino and for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : A High school diploma or general education degree (GED); and one year of related experience working in a pool / resort setting and / or swim instructor training;

or an equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to remain calm in stressful scenarios and give directions to maintain order and safety. Must be able to effectively communicate with peers, management, and EMS personnel.

MATHEMATICAL SKILLS : : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percentages.

REASONING ABILITY : This position requires the ability to think logically and calmly, and the ability to apply common sense when executing written, oral, or diagram instructions.

This position also requires the ability to evaluate and prioritize treatment in the event of medical emergencies, all while maintaining order and the safety of guests.

CERTIFICATES, LICENSES, REGISTRATIONS :

Must be able to obtain a Class A gaming license

Possession of / or the ability to possess a valid certification in CPR / AED, First-Aid certification

Possession of / or the ability to possess a valid Shallow Lifeguard and / or other Lifeguard certification

SKILLS / ABILITIES :

Possess independent, enthusiastic, and energetic demeanor

Ability to positively interact with the general public

Ability to work in under stressful situations

Ability to use good judgement

Ability to communicate effectively in English

Ability to withstand high temperatures, heat and sun, and able to work outdoors in inclement weather when necessary

Ability to work in a loud and / or smoke-filled environment

Knowledge of pool operations, equipment, and maintenance

Ability to assist in Spa Pechanga operations when necessary

OTHER QUALIFICATIONS :

Must be available to work weekends and / or holidays

Must be flexible with hours and / or shifts

Maintain favorable working relationships with all departments and team members, to foster and promote a cooperative and harmonious work environment

Able to act independently while analyzing data and drawing conclusions from written and computer generated materials DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Consistent with federal law, it is the policy of the Pechanga Band to give preference in hiring, promotions, and transfers into vacant positions to qualified Pechanga tribal members, Pechanga tribal member spouses, and non-member American Indians.