Vice President, Customer Account Management

Vice President, Customer Account Management

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagementall with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust, Growth Mindset, Balance, and Humilityto life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work.

With a global presenceincluding offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply.

Vice President, Customer Account Management (CAM)

The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. Extensive experience with managing both a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR.

Position Details :

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Experience in working with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field
• Own and report on the customer account team's metrics and performance
• Partner with marketing and Customer Success to execute and deliver on company's revenue plan

The Ideal Candidate Will Have :

Bonus Points :

Perks & Benefits :

The US base salary range for this position at the start of employment is $228,000 - $285,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.