Supervisor Payroll

Supervisor, Payroll

Position Summary :

The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue's 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing / partnering with three (3) Payroll Supervisors.

Essential Responsibilities

• Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data management
• Manage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responses
• Lead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellence
• Review semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) compliance
• Demonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS / requirements and other important payroll submissions
• Manage payroll specialists to ensure all payments / files are processed in a controlled fashion whilst adhering to deadlines
• Managing up and pull in subject matter specialist resources when required for conversations or deliverable creation purposes
• Ensure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislation
• Support the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no / minimal disruption to service
• Ensure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issues
• Ensure that Risk Events or Issues are promptly reported to the Payroll Manager
• Liaise with working groups to agree file timelines & and formats to support compensation programs
• Able to handle sensitive information and maintain a high level of confidentiality
• Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard
• Assist Payroll Manager with ad hoc projects
• Other duties as assigned

Minimum Experience and Qualifications

Preferred Experience and Qualifications

Crewmember Expectations :

Equipment :

Work Environment :

Physical Effort :

Compensation :

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.