Systems Analyst - Expert (Epic Hospital Billing, Professional Billing, Claims Expert)

UPMC is hiring an Expert Senior Systems Analyst to join their highly accomplished team. This position is specifically for the Hospital Billing Claims Bridges EHR Transformation team. If you have current Epic Hospital Billing or Professional Billing experience and a strong understanding of how Revenue Cycle concepts are supported through Epic this opportunity is for you. APPLY NOW!!

Work Location : Hybrid : This position is predominately 'remote work' with the exception of the mandatory onsite (one week per month) and support during wave two of the implementation (starting May 9, 2026). Will be required to travel to Pittsburgh, PA for one-week per month for mandatory onsite meetings with Epic.

Responsibilities :

Main job responsibilities include participation in relevant workgroup discussions, and executing the implementation tasks required to configure Hospital Billing (HB) according to UPMC specifications.

Documentation : Create detail-oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer / business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

Second and Third Level Support (Including Maintenance Activities) : Independently triage and resolve Level 2 and Level 3 issues. Act as a mentor for all level staff in resolution of Level 2 and Level 3 issues. Manage complex support events. Conduct effective problem management activities.

Project Management : Manage multiple complex projects independently. Facilitate full project management life cycle independently. Mentor less experienced team members on aspects of project management. Prioritize projects. Update all project management and time tracking tools accordingly.

SDLC (System Development Life Cycle) : Define how to use different System Development Life Cycles independently. Establish processes around SDLC's. Communicate processes to team.

Vendor Relationships : Interact with vendor (technical issues, project initiatives) independently as necessary. Act as a point person for issue escalation.

Report Writing / Analysis : Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business / act as a Business Analyst. Ensure data governance is involved when necessary.

End User Training : Responsible for all training content. Manage onboarding programs for super users, as necessary. Facilitate training sessions as necessary. Provides continuing education for team members.

Process Improvement : Ownership over process improvement. Successfully implements processes. Recognize opportunity for process improvement. Makes expert recommendations on process improvement.

Data Confidentiality / Security : Maintain confidentiality of sensitive information at all times.

Data Quality : Maintain data quality at all times.

Application Upgrades and Implementations : Evaluates impact and coordinated efforts across multiple platforms. Identify new functionality and / or hardware requirements. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and / or manage cutover plans including downtime, etc.

Communication : Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

nteractions with Others : Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. May be asked to lead people when working on specialized IT and / or systemwide projects.

Self-Development : Responsible for continuous self-study, trainings, partnering with management, and / or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.

• Performs in accordance with system-wide competencies / behaviors.
• Performs other duties as assigned.

Typically has 10+ years' experience with modern technology and application support through education or practical experience.

Highly driven and self-motivated to exceed expectations.

Ability to work independently and in a team-based environment.

Effective in mentoring and leading less experienced team members.

Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

Completes on-going training on-the-job, through courses, self-study, certifications and / or advanced degrees to maintain and enhance technical and business capabilities.

Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.Top Skills Needed :

Current Epic Hospital Billing or Professional Billing experience is required. Strong understanding of how Revenue Cycle concepts are supported through Epic.

Robust problem-solving skills. High-initiative to use self-help Epic documentation sources for needed build configuration guidance.

Superior communication skills (verbal and written). Willingness to participate and contribute to a very strong team.Must Have Current certification in any of the following :

Epic HB Administration

Epic HB Claims and Remittance

Epic PB Administration

Epic PB Claims and Remittance

Preferred :