Lead Concierge

Stratton Amenities a premier provider of luxury front desk concierge services for high-end apartments and condominiums is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates residents and clients.

The Lead Concierge / Supervisor will be responsible for leading a dedicated team of concierge ambassadors acting as the primary liaison between the property manager and the concierge team and ensuring the delivery of exceptional service to our residents guests and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities :

• Act as the face of the property leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodations
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
• Implement and enforce accountability measures disciplinary action and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Foster a positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls

Position Requirements :

Secondary Responsibilities :

Experience Requirements :

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1