Automotive Warranty Claim Data Lead

Overview

The Automotive Warranty Claim Data Lead is a critical role responsible for driving data-informed decisions across the organization by leading the collection, analysis, and reporting of automotive warranty claim data. This position will lead efforts to identify emerging quality issues, forecast warranty costs, and provide actionable insights to Engineering, Quality, Service, and Finance teams to improve product reliability and minimize warranty expenditure. The Data Lead will also be responsible for the integrity and strategic use of the core warranty database.

Key Responsibilities

Data Strategy & Analytics Leadership

• Lead the development, implementation, and maintenance of advanced analytical models (e.g., predictive models, time-series forecasting) to project future warranty claims, failure rates, and cost trends.
• Spearhead deep-drive analysis on complex warranty datasets to uncover root causes of product failures, identify anomalies, and detect potential over repair.
• Develop and manage the overall data governance strategy for the warranty claims database, Palantir / MAP, to ensure data accuracy, consistency, and reliability across all reporting and analytical platforms.
• Design, build, and maintain intuitive data dashboards and Key Performance Indicators (KPIs) to monitor group warranty goals, claim trends / broken clean points, and product reliability for all relevant stakeholders.

Reporting & Cross-Functional Collaboration

Process & System Improvement

Required Qualifications

Preferred Qualifications

Benefits

Health & Wellbeing : Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.

Compensation, Savings, and Retirement : Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.

Time Away from Work : Paid time includes company holidays, vacation, and Float / Wellbeing Days.

Family Benefits : 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life / Disability and other Insurances.

Professional Growth : Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.

Company Car & More : Comprehensive Company Car Program and Vehicle Discounts; vehicle discounts include family and friends.

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