Program Operations Specialist

Overview :

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination.

We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

The Program Operations Specialist focuses on supporting operational aspects of AARP Foundations Tax-Aide program to include the Learning Management Systems, Zendesk ticketing system and the Volunteer Portal.

Acts as a liaison developing, maintaining, and executing solutions that align with program goals and objectives. Works with staff, volunteers, members, vendors, and other internal and external stakeholders to achieve engagement goals at the national, state, and local levels.

Responsibilities :

• Plans, organizes, and implements assigned projects in collaboration with internal and external stakeholders.
• Establishes a presence for the organization in targeted communities by engaging multicultural audiences, developing community partnerships, building volunteer capacity, and designing and executing engaging community programs and events.

Develops and manages relationships with third-party contacts including program participants, vendors, program partners, and others.

Aligns volunteer and partner interests with organizational priorities, supports volunteer / partner needs, and designs opportunities to maximize volunteer engagement in pursuit of the organization's goals.

Collaborates on administration of volunteer programs or volunteer strategy.

• Participates in recruiting, managing, and training volunteers when necessary.
• Uses and analyzes data (program, financial, research, etc.) to recommend program and process improvements and monitor impact.

Prepares data and reports to various stakeholders.

• Executes on business / program operations tasks as necessary for the business unit including research, report writing, and / or creating presentations.
• Contributes to tracking and reporting of strategic plan strategies and action plans. Assists in developing and implementing new solutions.

Qualifications :

• Bachelors degree preferred
• 3+ years of customer service experience
• 1+ years of project management experience to include the ability to work on multiple projects at once and deliver a professional deliverable promptly and within deadline
• Strong communication and project planning skills to include, but not limited to writing and presentation skills
• Learning Management System (LMS), Zendesk, JIRA, and / or Salesforce experience preferred
• Demonstrated ability to work in a fast-paced, matrix environment with a multitude of competing priorities
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline
• Proven track record of interpreting, compiling, and analyzing data, and problem identification and solving

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• Home office environment with the ability to work effectively surrounded by moderate home environment noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

For this position, we anticipate offering a salary between $64,000 $75,000 per year. This role is also eligible to participate in an annual incentive plan with a percentage up to 12%.

Bonus eligibility is dependent upon organizational and individual performance.

• AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans;
• life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave;

performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.