Patient Care Advocate / Specialty Pharmacy Technician - REMOTE

Overview

Scope of Responsibilities : Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees

Job Summary : Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities

• Responsible for accurate data entry of incoming prescriptions, if required
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts / orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements :

Educational Requirements :

Experience :

Required (Mississippi Employees) :

Special Conditions of Employment :

Compensation

$18.00-20.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .