Territory Service Manager

Territory Service Manager Field Service Chicago, Illinois

Fluidra is looking for a Territory Service Manager to join our team! The Territory Service Manager will be an individual with exceptional organizational skills, a high level of technical aptitude, effective communication, and be comfortable with administrative functions. This person will be the eyes and ears out in the field, reporting back to corporate on product specifics, customer feedback, etc. Additionally, you will :

• Recruit and manage a network of independent Contract Service Centers (CSC).
• Negotiate labor and travel rates with each individual center and for training employees of Contract Service Center.
• Respond quickly to and communicate clearly with Sales team within territory boundaries.
• Provide a high level of support to sales efforts.
• Troubleshoot product problems at a customer location on occasion.
• Work with Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date.
• Responsible for identifying product problems and reporting them back to Corporate on a timely basis.
• Handle homeowner, builder, and service company complaints in the field, as required.
• Develop & conduct both classroom and in field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment.
• Physical duties include assisting with equipment set up, breakdown and maintenance for jobsite specific needs and / or training events and tradeshows.

What We Seek :

Education :

What We Offer :

Who We Are :

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry's most recognized and trusted brands : Polaris, Jandy, CMP, S.R. Smith, and Zodiac. We also sell products under the Cover ? Pools, iAquaLink, Grand Effects, Dell and Nature2 names. With these combined resources we're able to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do : passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation. Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.