Case Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The DHRC Case Manager is responsible for providing comprehensive case management services to individuals and families in need of supportive services, and community resources. This role focuses on assisting clients in achieving stability and self-sufficiency by creating individualized service plans, connecting them to essential resources, and offering ongoing support.

RESPONSIBILITIES

• Conduct intake assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on health, employment, finances, education and other essential needs.
• Connect clients to community resources and supportive services, including housing programs, mental health services, employment opportunities, classes and financial assistance.
• Serve as a liaison between clients and service providers, facilitating timely referrals and ensuring access to necessary services.
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Maintain up-to-date knowledge of available community resources and programs.
• Mediate issues with clients that threaten their self-sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Assess client's employment skills, interests and goals. Collaborate with the workforce and other case managers.
• Connect clients with relevant job trainings and employment readiness support.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into salesforce within 1 business day of client interaction.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Prepare and submit weekly success stories to supervisor, marketing and grants manager.
• Collaborate with supervisor to resolve complex issues and create comprehensive plans.
• Able to prioritize multiple client needs in a fast-paced environment
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Collaborate with internal and external case managers and supervisors to ensure clients receive all possible services, resolve complex cases, and develop creative solutions to challenges.
• Any other job duties as assigned.

EDUCATION AND EXPERIENCE

KEY COMPETENCIES AND SKILLS

WORK SCHEDULE AND EXPECTATIONS

ADDITIONAL INFORMATION

WORK ENVIRONMENT AND PHYSICAL DEMANDS

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

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Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Must be able to pass a criminal background check and drug screening