Job Description
Primary Duties and Responsibilities :
- Coordination of onsite and virtual meetings
- Daily phone and email support up to and including communication with sales representatives and faculty
- Run various report to manage workload effectively and efficiently
- For onsite meetings, individual will partner with other supplier partner to ensure onsite needs are met
- Setting up virtual credit cards for dinner meetings
- Communication with Clients and Faculty
- Review documents for accuracy / ensure compliance requirements are met
- Ensuring all meeting materials are complete, accurate and delivered to the necessary recipients on a timely basis and ensure SLAs are met
- Work closely with other team members to ensure successful execution of meetings
- Help the sales force with troubleshooting issues and answering questions
- Manage a very active after-hours duty officer support line
- Post program follow-up to ensure the team has the data necessary for proper close out of a program
- Adherence to various policies (i.e. Confidentiality, sensitive communication, intellectual property)
Competency Requirements :
Excellent interpersonal skillsSuperior customer service and organizational skillsAbility to handle a high call and program volumeExceptional attention to detailGood oral and written communication skills as well as focused listenerAbility to prioritize, multi-task and to work under tight deadlinesDemonstrate ability to work in a fast-paced environmentAbility to work flexible schedules and / or extended hours to meet clients’ business needsProficiency in MS-Office, Word, Excel, and Gmail Suite WorkspaceOther Education / Skills Experience Desired :
High School or equivalento College Degree Preferred
5 years’ experience in field or related area