Chief Operating Officer

Job Description

Our client, a consumer lender with over $1B in assets, is adding a Chief Operating Officer to their executive team. This role is responsible for providing leadership, vision, and management of the company’s day-to-day operations. This position ensures efficient, cost-effective, and customer-focused operations across all departments while aligning operational performance with organizational strategy. The COO partners with executive leadership to drive innovation, efficiency, compliance, and sustainable growth.

Essential Functions

• Plan, direct, and oversee company operations, ensuring the effective implementation of strategic goals and efficient business systems.
• Develop and execute operational strategies for facilities, technology, and logistics.
• Collaborate with executive leadership to establish and achieve company goals while providing guidance on operations projects, systems, and long-term planning.
• Identify and implement process improvements, technologies, and best practices that enhance efficiency, scalability, and customer experience.
• Establish, communicate, and enforce operations-related policies, standards, and security measures to ensure compliance and consistency.
• Partner with department leaders to ensure operational alignment with corporate objectives and the strategic plan.
• Oversee performance metrics and reporting to measure operational success and identify opportunities for improvement.
• Lead cross-functional initiatives that drive organizational excellence and employee engagement.
• Supervise and support the Information Technology and Project Management departments, ensuring alignment with company needs and goals.
• Develop and maintain business continuity, safety, and risk management programs to ensure operational stability.
• Prepare and monitor departmental budgets, optimizing resource allocation to achieve operational and strategic objectives.
• Establish and monitor staff performance and development goals, set priorities, and conduct performance evaluations.
• Serve as Corporate Records Officer, ensuring compliance with records management and offsite storage programs in coordination with IT and Internal Audit.
• Promote a culture of accountability, teamwork, and operational excellence.
• Perform other duties as assigned.

Supervisory / Manager Responsibility

Education and Experience

Skills and Abilities