Customer Service Lead

Customer Service Lead

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.

About Daniels Health

We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

What You'll Do :

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

Must-Have Qualifications :

Nice-to-Have Qualifications :

Why You'll Love Working Here :