Strategic Operations Manager, Merchant

Territory Merchant Operations Manager

The Territory Merchant Operations Manager will focus on the Northeast territory, driving fast-paced and agile initiatives to strengthen merchant operations and retention. In this role, you'll develop resources that empower sellers and account managers to maximize merchant performance and engagement. Key responsibilities include ideating and executing strategic initiatives, conducting analyses, building dashboards to track progress, and presenting insights to leadership. This is a high-visibility role that requires close collaboration with territory leads, sales managers, sellers, and account managers to identify pain points and develop effective, data-driven solutions.

What You'll Do

Focus on merchant acquisition, sales performance metrics and retention for the Northeast region. Identify, solve, or escalate customer or tech issues and opportunities. Track performance of resources through productivity metrics and outcomes (closed wons, first trips, gross bookings growth, offers adoption, online ordering adoption etc). Create resources such as SQL queries, dashboards and deep analysis to leave behind materials for sellers and account managers to utilize. Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoffs. Collaborate with cross-functional teams, including other territories, central ops, and product ops to achieve goals.

Basic Qualifications

2+ years of professional work experience in a related field (consulting, operations, strategy, tech, investment banking). Strong Excel / Google Sheets. Experienced with SQL. Bachelor degree required.

Preferred Qualifications

Strong experience building and executing complex processes. Ability to identify opportunities / problems and proactively deliver proposed solutions. Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions. Strong communication and presentation skills, including experience presenting data & insights to an audience. Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams. Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines. Advanced analytical capabilities including familiarity with python or R. Project Management experience. High energy working style and optimistic attitude.

For New York, NY-based roles : The base salary range for this role is USD$106,000 per year - USD$118,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link. Uber is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.