Resident Engagement Director

Job Details Job Location : The Residence at Summer Street - Stamford, CT Salary Range : Undisclosed

SUMMARY :

The Resident Engagement Director provides active and passive, group and individual resident engagement, which enhance mental, physical, spiritual, cultural and social needs of the residents and allows residents to continue an active role in society. He / she is responsible for organizing, coordinating, and participating in enrichment activities for the entire resident population. He / she shares responsibilities to hire, evaluate, coordinate, monitor performance, schedule and supervise staff in accordance with LCB Senior Living policy.

ESSENTIAL FUNCTIONS, DUTIES and RESPONSIBILITIES :

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
• As a department head, you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
• Assume the Administrative authority, responsibility and accountability of directing the overall management of the Activities Program.
• Ongoing evaluation and assessment of the Activities Program to define needs and opportunities for growth.
• Maintains departmental budgets.
• Records and maintains a record of resident activities and attendance.
• Ensures open and timely communication with associates, residents, families and LCB Senior Living regarding the Activities Program.
• Coordinate and conduct resident / family functions to enhance overall program.
• Work with Sales and Marketing Director on community outreach plan to ensure strong partnerships with industry partners for the purposes of identifying and partnering with local service resources.
• Consult with residents and families as needed to best meet individuals needs. Completes resident life stories.
• Prepares and posts monthly / weekly / daily calendar.
• Organizes, maintains and expands a volunteer program.
• Develops residence newsletter.
• Arranges transportation and escorts for access to the community and outside activities. Drives the community van as needed.
• Coordinates repair or preventative maintenance for community vehicle(s).
• Ensure Activities Program associates are given the necessary resources to carry out their duties in an efficient economic manner.
• Establish effective relationships with community RCAs and coordinate team activities to ensure quality care.
• Interviews and trains activities personnel.
• Ensure completion of timely associate reviews.
• Ensure that counselling efforts, retraining and corrective action is administered fairly and in accordance with community and LCB Senior Living policies.
• Ensure completion and review of incident / accident reports and implement changes through proper channels (i.e. Safety Committee, etc.) to minimize future issues. Ensure proper communication with LCB Senior Living and state compliance reporting.
• Ensuring that all staffing schedules (if applicable) for the Activity Program, including backup coverage for staff is met at all times.
• Performs and attends in-services as required.
• Ensure that all residents are receiving leisure services as defined by New Hampshire State guidelines.
• Participation in the Manager-on-Duty Program.
• Other duties as requested.

PHYSICAL AND ENVIRONMENTAL DEMANDS :

Finger and hand dexterity to handle and manipulate instruments and equipment. Visual and auditory acuity. Must be able to lift a minimum of fifteen (15) lbs., and be able to carry objects. Must be able to push and pull carts, and continuously walk, sit and stand. Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate. Must use good body mechanics. Should be neat and well groomed. Must be able to type and use a computer. Must project a positive attitude towards the service provided.

LCBs Non-Discrimination Policy :

LCB, including its managed care communities, is an Equal Opportunity Employer. Recruitment and employment opportunities at LCB are based upon one's qualifications and capabilities to perform the essential functions of a particular job with or without reasonable accommodation. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, or genetic information or any other characteristic protected by federal, state or local law. This policy to provide equal opportunity encompasses all phases of employment, including recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

QUALIFICATION STANDARDS :

a. Computer Skills : Demonstrates computer literacy and familiarity with office software, including but not limited to word processing, spreadsheet, database managers presentation software and Calendar / Newsletter software.

b. Knowledge, Skills, and Abilities : The ability to develop, organize and implement a well-rounded activities program that enhances the lives of our residents. The ability to manage and direct activities of staff is required. Should have knowledge of therapeutic recreational techniques. Must be able to interact positively with outside organizations. The ability to handle multiple priorities. The ability to handle emergency situations calmly and completely. The ability to drive the community vehicle.

c. Education : A Bachelors Degree from an accredited college or university in Recreational Therapy is preferred. A certificate in Recreational Therapy may be accepted. New Hampshire requires a high school diploma or equivalent.

d. Experience : A minimum of one-year prior experience in the recreational therapy field required. Gerontology experience preferred. New Hampshire requires a minimum of one year in the organization and one year working with the geriatric population.

e. Certificates / Licenses : Certified Therapeutic Recreations Specialist preferred. A valid drivers license in the state where you are employed. No more than two moving violations in a three-year period as determined by our insurance broker. New Hampshire requires associate to be a Certified Therapeutic Recreational Therapist or have the ability to obtain such certificate within one year of employment.

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