Territory Manager, Commercial Energy & Charging Service

What to Expect Tesla is looking for an experienced Field Service Territory Manager.This role will work to lead and expand the service operations for Tesla energy products as well as the EV infrastructure network, being actively deployed acrossNortheast United States. The manager will ensure execution and continued development of the organization, capabilities, processes, systems, and reporting to ensure excellent customer service support for Tesla products. As this is a growing division within the company, this individual will work with sales, deployment and engineering to improve the end-to-end process for Tesla Operations and continuously refine this over time.

What You'll Do

• Lead and manage a best-in-class Field Service team, ensuring they are meeting customer needs, are operationally efficient.Maintain sites and expansion within the region to achieve industry leading uptime targets in the most cost-effective manner
• Responsible for the creation, delivery, efficiency, and productivity of the Service programs in the field, both directly and with select service partners.
• Works with scheduling coordinator on a weekly basis to ensure efficient day-to-day operations across the field team.Managing proactive and reactive maintenance, arranging resources to achieve goals and monitoring progress.
• Ensure team has appropriate parts, tooling and equipment to complete works effectively.Organize onboarding of each new Field Technician to ensure they have the appropriate PPE and preparedness for work. Works closely with Customer Support Admin team to help resolve escalated issues andchallenges, andcreate an internal support network to collaborate and help solve problems. NOTE : When appropriate, onsite support may be required to resolve escalated challenges
• Supports the development of best practices for all field service programs, with special attention paid to the overall customer experience. Works to establish quality and service standards, as well as establishing and enforcing installation standard guidelines.
• Helps build and develop third-party service partners. Communicates regularly with the contractors on expectations, new programs and processes, and opportunities for improvement. Works with the department, technical support, and operations to ensure the needs of the installer community are represented.Work closely with the support teams to determine and continue to improve the most effective spare parts supply chain management strategy for the region.Provide thought leadership and input for all relevant training & development programs for both internal team members and relevant partners.
• Continually develop and implement new processes and tools together with support teams to improve customer experience and operational productivity throughout the region.Control overall regional spend and continuously propose cost effective solutions.Perform other related duties as required

What You'll Bring

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

Expected Compensation $136,000 - $204,000 / annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.