Administrative Specialist II - Call Center

Administrative Specialist

Administrative Specialists carry out a variety of activities in support of general administrative services. Work involves creating word processing documents typically using Word; creating and maintaining using Access; creating and maintaining spreadsheets using Excel. Essential Functions - Applies agency laws, rules, regulations, policies and procedures in maintaining and processing agency information. Acts as the first-person individuals inquiring about regulation and licensing. Answers phones directing individuals to areas such as website, or other persons within the Department. Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures. Assures effective coordination of operational functions. Establishes tracking and monitoring systems and conducts follow-up to ensure effective resolution of matters. Analyzes routine operating practices and procedures and makes recommendations to ensure smooth and efficient office operation. Maintains and controls data and / or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities. Levels of Work : This is the second level administrative specialist work organizing and coordinating administrative activities in support of a variety of operational areas. Positions assigned to this level report to an administrator typically responsible for a program area involving several functional areas or a statewide program operating from a central office for which the incumbent performs support services of a diverse and complex nature. Keeps superior apprised of issues and accomplishments, follows up and tracks work flow and resolves problems relating to procedures and deadlines.