Applications Support Administrator - Contract & Onsite in Aventura, FL | Eligibility : Citizen's ONLY (Aventura)
Elite Technical's CustomerAventura, FL, US8 hours ago
Job type
- Part-time
Job descriptionEvaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify ineUiciencies and implement automation via platform-native tools or connectors like Zapier or APIs. Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility. Develop actionable dashboards and reports in platforms like Google Workspace (Sheets / Data Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights). Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels. Lead onboarding sessions and training workshops on key tools like Google Workspace, Zoom, PandaDoc, and Zendesk. Act as a bridge between technical teams and business units to align system functionality with operational needs. Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements. Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments Bachelor-s degree in information systems, Computer Science, or equivalent practical experience. 5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment. Hands-on experience with : Familiarity with mobile device and identity management, SaaS license management, and audit Strong troubleshooting skills with the ability to diagnose cross-platform issues. Excellent written and verbal communication skills, especially when explaining technical details to non-technical users. Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation. Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script. Understanding of PCI and HIPAA compliance requirements as applied to SaaS. Experience supporting or deploying systems in Zero Trust environments
Applications Support Administrator
Our client, an IT Services organization supporting commercial and federal clients, is seeking an Applications Support Administrator to be the internal go-to expert for the daily administration, optimization, and troubleshooting of third-party business-critical applications-including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others.
Key Responsibilities :
Application Support & Administration
- Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA.
- Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
- Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
- Manage user lifecycle (provisioning / deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.
Optimization & Workflow Automation
Reporting & Analytics
Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.
Training & Documentation
Collaboration & Vendor Liaison
Required Skills
Required Qualifications :
o Okta (user provisioning, app assignments, policies)
o JAMF and / or Apple Device Management tools
o Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)
o Zoom Enterprise (Webinars, Events, Licensing)
o Zendesk, PandaDoc, NetSuite, Aloware, and JotForm.
practices.
Preferred Qualifications :
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Contract Administrator • Aventura, FL, US
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