Sales Support Specialist

Purpose and Scope

Provide direct support to multiple Account Managers by assisting throughout the entire sales process — from prospecting to closing. This role is critical to helping Account Managers meet their sales goals and delivering a positive experience to both customers and partners.

Responsibilities

• Register and track deals for opportunities identified by Account Managers.
• Prepare and manage quotes using the company quoting tool for all identified opportunities.
• Obtain pricing and availability quotes from vendor partners as needed.
• Communicate with manufacturers and vendors to update deal status and confirm order details.
• Update and maintain accurate customer records within the company CRM system.
• Track and communicate shipment details to customers, Account Managers, and the engineering team.
• Register, track, and maintain vendor maintenance and service contracts.
• Assist with the Return Merchandise Authorization (RMA) process when necessary.
• Liaise with the Finance Team regarding opportunity status and ordered deals.
• Ensure a positive customer experience by responding to questions and facilitating internal communication for quick resolutions.

Job Requirements

Experience

Preferred Qualifications (Not Required)