Patient Service Rep Lead- Westwood Cancer Clinic Full Time Days

Position Summary

Career Interest : The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor / manager.

Patient Service Representatives (PSR) are important members of the physician’s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.

They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments.

They may assist with checking patients out and scheduling follow up activities as needed.

Responsibilities :

• Performs responsibilities of the Patient Registration Representative.
• Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department.
• Resolves escalated patient and or clinical issues that arise within the department.
• Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision.
• Manages collection of co-payments and deposits made to the department. Verifies staff balance drawers daily.
• Serves as a resource and provides training to staff in collaboration with supervisor. Serves as an Epic super user for area of responsibility.
• Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows.
• Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor.
• Leads the team in the absence of the supervisor or upon assignment.
• Will be required to fill in for any Departmental needs as assigned.
• Responsible for other duties or projects which are assigned by Management. These may include special projects, telephone coverage, filing, copying and other duties as instructed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Note : These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

JOB REQUIREMENTS

Required :

• High School Diploma or equivalent.
• Three (3) years’ experience ambulatory / admitting / patient registration, pre-registration & pre-certification or 1 year experience ambulatory / admitting / patient registration, pre-registration & pre-certification combined with associates degree completion .
• Basic computer skills including Microsoft Excel, Word, Adobe and Office.
• Customer service skills.
• Ability to work well with others, maintain confidentiality and use good judgement

Time Type : Full time

Full time

Job Requisition ID : R-31300

R-31300