Leasing Consultant - Affinity at Round Rock

Job Description

Job Description

Who We Are :

Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

The Position :

We are seeking a people-focused Leasing Consultant for our 55 and older, active adult community - Affinity at Round Rock. Through relationship selling, the Leasing Consultant will drive occupancy of the community to meet both short-term and long-term leasing goals. You will be responsible for building a strong rapport with our prospective and current residents.

• Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
• Receive inbound phone / email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and “Affinitized” experience.
• Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis.
• Conduct an individualized experience for each tour based on the prospective resident’s needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities.
• Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc.
• Coordinate depositor related creative follow-up and engagement.
• Maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
• Support the community by hosting and participating in onsite community events for residents and prospects.
• Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area.
• Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
• Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• In partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
• Ensure all online advertisements and postings are accurate and up to date.
• Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
• Complete and maintain all documents required for resident and property files, including background / credit checks, liability insurance, etc.
• Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
• Comply with all company policies / procedures and Fair Housing Laws.

Other Duties : This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking :

A relational and influential Leasing Consultant who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members.

Compensation and Benefits

Physical Requirements :

Environmental and Safety Factors :

Here at Axis Residential, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.