Program Director---DaaS Service Delivery

Job Description

Req ID : 266900

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Program Director DaaS Service Delivery to join our team in LA County, California (US-CA), United States (US).

Overview :

NTT DATA is seeking a Program Manager to support a key client within our SLED practice. This senior-level IT leader is expected to implement and adapt the vision and strategy to manage multiple technical disciplines to support large-scale end-user compute services for the State.

As the NTT DATA Program Manager, you will manage the contract resources and operations to deliver an end-user centric workplace solution that provides innovative information technology and support that enables end-users to be efficient and effective.

It includes the following attributes :

• Leads project / program managers to ensure that all projects are delivered within the defined scope, quality, time and cost requirements.
• Provide users with an ongoing innovative and seamless experience while utilizing systems, applications, and solutions;
• Proactive secure development of IT integrations, concepts, and designs across the enterprise;
• Integrating end-user computing devices, conference room technology, infrastructure hardware / software, and user applications into a streamlined and seamless experience across the user base that fosters a positive end-user experience while ensuring the protection of data.

Job Duties :

• Establish a baseline service offering from which they can plan, update, demonstrate compliance, and measure improvement.
• Implement and adapt ITIL aligned scalable and repeatable processes and solutions in a complex Public Sector environment to enhance the effectiveness of the mission.
• Seamlessly integrate our service offerings with the client organization's strategy, policies, and procedures delivering value and maintaining a minimum level of competency.
• Lead the management, direction, administration, quality assurance, and operations of the program.
• Coordinate, communicate, integrate, and be accountable for the overall success of the program, ensuring alignment with both the client and corporate priorities.
• Define program-level resource plans and effectively onboard / offboard resources to the program.
• Direct the efforts of others and provide oversight into all aspects of program delivery at both the strategic and operational levels.
• Perform cost modeling, program cost forecasting, and variance management with both NTT and client leadership.
• Define NTT DATA business objectives for the program and assist the client in the preparations and definition of their business objectives.
• Serve as the single point of contact and be the authorized interface, to the government client’s Contracts Officer (CO), Contracts Officer Representative (COR), and the Technical Point of Contact (TPOC).
• Lead the development and delivery for client reporting on a recurring and ad-hoc basis. These reporting efforts may be conducted at all levels of the client organization and the successful candidate should be able to tailor an accurate and consistent message that is appropriate to each audience.

Must Have's :

• 12 years' experience working on engagements providing clients with End-User Computing Services within a large and dynamic public sector agency.
• 7 years' managerial / leadership experience in a DaaS service
• 4 years' experience supporting a public sector client (Federal / S&L)
• 8 years of experience managing tasks, resources, and budgets for a team of 100 or more personnel and contracts in excess of $50 million.
• Current PMP Certification
• ITIL certification
• Must be a US Citizen or Green Card Holder

Highly Preferred :

Ideally, reside within commuting distance of Los Angeles, CA, be willing to relocate to the area, or willing to travel extensively to the site.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $175,000 - $250,000 per year.

Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and / or company performance. This position may also be eligible for incentive compensation based on individual and / or company performance.

Candidate must be within reasonable commuting distance of or able to relocate to Los Angeles County, California.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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