Software Quality Assurance (QA) Engineer and Tester

Position Overview

The Software Quality Assurance (QA) Engineer and Tester – Journeyman supports the DOI's Human Resources Directorate (HRD) IT Support Services by performing comprehensive software testing, defect analysis, and documentation to ensure that mission-critical systems-including FPPS, NextFPPS, Quicktime, and WebTA-operate reliably, efficiently, and in compliance with DOI standards.

This role focuses on hands-on testing and quality assurance activities , contributing to system modernization, customer migration support, and ongoing sustainment within an Agile framework. The QA Tester applies broad expertise in testing techniques, tools, and methods to ensure the quality, accuracy, and accessibility of HRD systems.

Key Responsibilities

1. Software Testing and Quality Assurance

• Develop, execute, and maintain manual and automated test plans to identify defects and verify software functionality.
• Execute test cases, document and evaluate test results , and identify root causes of issues.
• Detect, log, and report program glitches, defects, and anomalies using approved tracking tools (e.g., JIRA, ServiceNow).
• Track and manage defect lifecycle; collaborate with developers and analysts to troubleshoot and validate fixes.
• Review and refine test procedures to identify errors, efficiencies, and process improvements.
• Contribute to regression, performance, and integration testing for new releases and updates.
• Operate with moderate independence and innovation in developing test methodologies and identifying QA improvements.

2. Documentation Support

3. Accessibility and Section 508 Compliance

4. Agile Integration and Collaboration