German Speaking Customer Service for Pharmaceuticals industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to ensure a perfect match between candidates and employers, resulting in fulfilling career opportunities. We are currently seeking a dedicated and motivated German Speaking Customer Service representative for the Pharmaceuticals industry. This role plays a vital part in delivering exceptional customer support to German-speaking clients, ensuring that they receive timely and accurate information regarding pharmaceutical products and services. As a company backed by The House of Mercier, we are committed to helping our candidates find their dream jobs abroad while fostering career growth and satisfaction. We invite you to join our dynamic team, where you will have the chance to make a real difference in the lives of customers seeking trusted pharmaceutical guidance.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the pharmaceuticals sector.
• Handle inquiries, complaints, and product information requests via phone, email, and chat effectively and courteously.
• Assist customers with placing orders, processing returns, and resolving issues pertaining to products.
• Maintain a thorough understanding of the products and services offered by the pharmaceuticals company.
• Document customer interactions accurately and follow up on outstanding issues to ensure resolution.
• Collaborate with internal teams to ensure customer needs are met promptly and accurately.
• Participate in training and development opportunities to enhance service skills and product knowledge.