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Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities :
Greet / meet potential members, providing a great customer experience.
Handle front desk related tasks :
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
Help maintain the neatness / cleanliness of the club.
Essential Behavior Requirements :
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications :
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands :
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits :
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.