Technical Account Manager

Technical Account Manager

Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

Constant innovation has created a transformative technology, unique in its space

More than 30,000 companies and 100,000 electronics engineers worldwide use Altium

We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role :

As a Technical Account Manager, you'll be the trusted advisor for a portfolio of Altium's Enterprise customers, ensuring their success with our solutions. You'll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium's tools for their unique workflows. By collaborating with R&D, Support, and Sales, you'll drive adoption, uncover growth opportunities, and advocate for customer needs-directly impacting their satisfaction and Altium's revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success.

A Day in The Life of Our Technical Account Manager :

Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions

Build trusted relationships and guide customers on implementation, integration, and optimization

Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions

Identify growth opportunities and lead strategic business reviews

Collaborate with Sales, Support, and R&D to align customer needs with product development

Advocate for customers internally and provide actionable feedback

Monitor customer health and mitigate risks to drive retention

Who You Are and What You'll Need for This Position :

Bachelor's / Master's in Electrical / Mechanical Engineering or equivalent experience

3+ years in technical account management, customer success, or ECAD / EDA client-facing roles

Hands-on Altium product experience preferred

Strong problem-solving and project management skills

Excellent communicator who can simplify technical concepts

The salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location. United States Benefits

Medical, Dental, Vision Plans and HSA and FSA accounts

Basic Life and AD&D insurance; disability coverage where applicable

Retirement 401(k) Plan Option with Altium match

Paid holidays plus a "Choice Day" off per quarter

Paid time-off on arising schedule upon key milestones

Sick time for Dr. appointments or family health needs

Family medical, maternity, paternity, and military leave

Flexible working arrangements available based on role and location

Employee referral and employee-of-the-month programs

Home internet allowance

Professional development support

Free lunch, snacks, and drinks in the office

Free parking

Our hybrid schedule

Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. Some exceptions apply.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.