Product Support Specialist

Job Description

Job Description

Description : About Us

Spot Zero is the industry-leading manufacturer of onboard dock and seawater reverse osmosis systems. From personal pleasure crafts to the world’s finest mega yachts, we develop premium solutions engineered to meet and exceed customer expectations.

Position Summary

The Product Support Specialist plays a key role in supporting the Spot Zero brand by providing exceptional customer and technical support. This position is the primary point of contact for customer inquiries, facilitating technical assistance, and ensuring prompt and effective resolution of support issues. The role requires collaboration with internal teams to drive customer satisfaction, technical insights, and continuous product improvement.

Key Responsibilities

Customer Support & Technical Assistance :

• Serve as the first point of contact for customer inquiries (calls, emails, etc.) regarding Spot Zero products
• Troubleshoot and resolve technical issues, guiding customers through initial steps and logging all interactions in the CRM system
• Follow up on open cases and ensure timely communication and resolution
• Collaborate with internal teams (Sales, Product Development, QA) to resolve escalated issues
• Develop and maintain technical documentation and training resources
• Escalate unresolved or complex issues to the appropriate manager or department

Service Coordination & Field Support :

Quality Initiatives

Requirements : Qualifications

Education :

Experience :

Skills & Abilities :

Physical Requirements

Pre-Employment Requirements

Benefits

EEO Statement

Elite Marine, Southern Marine Supply, and Spot Zero are equal opportunity employers. We do not discriminate based on race, color, religion, sex, gender, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, or any legally protected category.

We maintain a drug-free workplace. All employment offers are contingent upon completion and successful results of our compliance process.