Aviation Product Support Specialist (eMRO)

Job Description

Job Description

Description :

Trax USA is currently recruiting for an Aviation Product Support Specialist to join our eMRO application team. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and / or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.

The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.

Key Responsibilities

• Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
• Identify, research and resolve technical and software problems
• Track and monitor customer issues to ensure a timely response and resolution
• Liaison with our Development Department to document customer specifications
• Test software program modifications and resolutions to report technical problems
• Liaison with Technical Writing Department to develop documentation of new program features
• Customer training (on-site or at Trax location).
• Ability to travel domestic / international is required for on-site training assignments.
• On-call service for customer emergencies
• Experienced agents take on customer implementation projects
• Other duties as assigned.

Requirements :

Educational and Skills Requirements

Job type : Full time / Salaried

Job Level : Entry-mid

Job Location : Fully Onsite - Coral Gables

Job Shift : First - 8a - 5p

Remote : No

TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.

TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.