Client Service Representative

Title : Client ServiceRepresentative

Pay Rate : $19.28 / hr.

Benefits as a Tekberry Temp : Paid Biweekly Healthcare (employercontribution) Dental & Vision

JobType : FullTime; 12month Contract

Shift(s) : MonFri 8 : 30 am 5 : 00pm

City : Tolleson

State : Arizona

Zip : 85353

Background Check and Drug Screen Required.*

Tekberry is looking for a highlyqualified and motivated Client ServiceRepresentative to work onsite with ourclient a toptier global automotive businesses company.

As a W2employee you will have access to health benefits.

The position of Client Service Representative I entailsbeing the primary customer support for a contactcenter. Success inthis position requires that the CSR can work independently withlittle to no supervision to provide immediate availability beprofessional provide documentation within systems and beknowledgeable of products and services.

The CSR is empowered tomake decisions that will eliminate impedance for our customers tobuy cars. This empowerment requires the CSR to be confident in boththe knowledge of the business as well as Manheims productofferings.

Responsibilities :

• The CSR will partner with all parties informed of thestatus of open issues and will work closely with escalationpartners to identify document and monitor any and all exceptions tothe standard processes to create a list of best practices.
• Maintaining relationships with existingcustomers includes problem solving by the CSR by consulting withdealers and educating them about Manheim and ancillarypartners.
• Part of this process will includeidentifying assessing and resolving these issues and determiningwho needs communication on these issues including central functionssuch as IT or Product or any such Manheim Partners.
• May work across other departments to train on resolvingdifferent client issues.
• The CSR will provideresponsive timely telephone chat and email support. The CSR shallpersonally act as the single pointofcontact for their issues fromidentification through resolution as often as possible (i.

e. takethe call and handle internally vs. transfer or provide othercontacts).

The CSR will also oversee / monitorthe resolution to all problems regardless of delegation to otherdepartments

Qualifications :

• High School Diploma or GED required College degree orequivalent experience preferred.
• Minimum of 2years of Call center and / or client interfacing experience
• Schedule must have flexibility to workevenings weekends holidays as required
• Multitask and prioritize required. Ability to handlemultiple projects / tasks at a time.
• Understandfoundational levels of computers and technology internetemail
• Excellent oral and writtencommunications skills particularly in a phone or emailcontext
• Experience working in a contact centermetrics driven environment
• Strongcommunication skills and basic computer knowledge
• Ability to operate under tight pressure
• Experience working in the automotive industry

Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer.US citizens Green Card Holders and those authorized to work in theUS are encouraged to apply.

We are unable to work Corp to Corp orto sponsor H1B visas currently. Qualified applicants will receiveconsideration for employment without regard to race color religionsex sexual orientation gender identity national origin protectedveteran status disability or any other protected categories underall applicable laws.

Tekberry Inc is a CertifiedMinority Business Enterprise (MBE) and Certified DisadvantagedBusiness Enterprise (DBE).

By submitting yourresume you are explicitly consenting to receive communications fromour organization via text message. Rest assured all our texts aresent by real people and we look forward to a conversation with youabout this job!

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