Onboarding Specialist

Kona Medical Consulting is actively looking for an Onboarding Specialist in Richardson, TX.

Below are the details of the position :

Overview :

We are looking for a compassionate and organized  Onboarding Specialist  to join our home health care team. In this role, you will welcome new patients, ensure they understand our services, and provide a warm and supportive introduction to their care journey. You’ll be the first point of contact for new patients and families—helping them feel comfortable, informed, and confident as they begin home health services.

Basic Function :

• Conduct welcome calls to new patients and introduce them to our home health services.
• Verify patient information and confirm their understanding of the care process.
• Address initial questions or concerns from patients and family members.
• Provide an overview of what to expect during their home health care experience.
• Ensure all onboarding documentation is completed accurately and in a timely manner.
• Communicate relevant patient details to nursing and administrative teams.
• Follow up with patients as needed to enhance their onboarding experience.
• Maintain detailed and accurate records of patient interactions.
• Coordinate care efficiently with ancillary companies and departments.

Requirements :

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Previous experience in home health, healthcare administration, or patient services preferred.

Excellent verbal and written communication skills.

Compassionate, patient-focused, and professional demeanor.

Strong organizational skills and attention to detail.

Proficient in Microsoft Office and comfortable learning new software systems.

Ability to work both independently and as part of a team in a fast-paced environment.

Job Type : Full-time

Benefits :

Competitive hourly pay ($15.00 – $21.00 per hour)

Health, dental, and vision insurance options

Paid time off and holidays

Supportive and collaborative work environment

Opportunities for career development and growth

Typical end time :

5 : 30 PM

Typical start time :

9 : 00 AM

This Job Is :

A job for which military experienced candidates are encouraged to apply

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

Work Remotely

No