Customer Service - Industrial Automotive Parts
Do you have strong technical customer service experience? Are you a people person? Then the Parts & Repair Coordinator at Schenck USA is the perfect role for you!
COME JOIN OUR WORLD CLASS TEAM! APPLY TODAY!
What We Offer :
Schenck USA Corp. offers a competitive salary along with generous benefits package including medical, dental, vision, FSA, HSA, disability, life insurance, voluntary benefits, pet insurance, group legal, ID theft, EAP, 401(k) with company match, tuition assistance, holidays and paid time off, employee service / recognition awards and seasonal / social events.
Benefits eligibility is after 30 days!
What the Ideal Candidate will do :
The Parts & Repair Coordinator is representation of our company to our customers. You will be responsible for receiving spare parts and repair requests, processing parts and repair orders and providing quotations to customers by performing the following duties :
- Support the spare part and repair quotation and ordering process.
- Provide timely response to customer inquiries, requests for quotation and order follow up according to departmental procedures.
- Quote spare parts and repairs for new and existing equipment.
- Process quotations and orders through MRP / ERP system from receipt to delivery.
- Coordinate with other departments.
- Arrange logistics from supplier to the customer.
Qualifications :
- High School diploma or equivalent; degree in vocational trade school preferred but not required.
- 2+ years of customer service experience and / or training in a manufacturing, industrial, or production type of environment preferred ;
or equivalent combination of education and experience.
- Experience with quotes and estimates preferred .
- Must be able to read and interpret machine / automotive parts drawings and bills of materials .
- Must possess strong communication, math, and computer skills. Microsoft Excel & ERP / MRP experience ( SAP preferred).
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