Medical Front Office Specialist

Job Description

Job Description

We are looking for a dedicated Medical Front Office Specialist to join our team in Avon, Indiana. This Contract-to-permanent position offers an exciting opportunity to contribute to a dynamic healthcare environment by providing exceptional administrative and front desk support. The ideal candidate will play a key role in ensuring seamless patient interactions and efficient office operations.

Hours :

Monday 7 : 30a – 5 : 30p

Tuesday 9 : 30a – 5 : 30p

Wednesday 10 : 00a – 5 : 30p

Thursday 7 : 30a – 4 : 00p

Friday 7 : 30a – 4 : 00p

Responsibilities for the position include the following :

• Patient Interaction : Greet patients warmly and enthusiastically upon arrival, assist them with sign-in, and provide updates regarding any delays. Offer exceptional customer service by addressing concerns and confirming needs, ensuring every patient feels valued.
• Insurance and Demographics Verification : Manage patient insurance card copying / scanning, verify existing records, update signatures, and confirm demographic information when necessary.
• Scheduling and Coordination : Schedule appointments, medical tests, and procedures while ensuring all necessary referrals and lab work are complete prior to X-ray studies or other medical tests.
• Patient Flow Management : Monitor and communicate with the clinical team to ensure timely patient flow, while maintaining a clear overview of patients waiting or arriving late.
• Phone and Queue Management : Answer incoming calls promptly, reschedule patients efficiently, and demonstrate professional phone etiquette at all times.
• Chart and Record Organization : Prepare and organize patient charts, daily lists, and encounter forms, while maintaining updated medical records for each visit.
• Payment Processing : Collect copayments, balance dues, and schedule next appointments efficiently while thanking patients for their time and choosing the practice.
• Support and Relief Duties : Provide coverage for various positions, assist with procedure scheduling when needed, and offer relief across offices when required.
• Other Administrative Duties : Ensure referral follow-ups, manage "No Show" tickets, organize charts for new patient visits, print lists, and provide additional support to the physician and office staff as necessary.
• Proven experience in a medical office or healthcare environment (preferred).
• Strong organizational, multitasking, and communication skills.
• Familiarity with medical insurance processes and patient record systems.
• Comfortable handling a high volume of patients and calls with professionalism.
• Ability to adapt to various office positions and work collaboratively with a team.
• High School Graduate or GED equivalent
• 2 years previous experience in medical office setting preferred
• 2-3 years experience working in a business office
• Previous experience with multi-phone lines