PM Front Desk Agent

Job Description

Job Description

Benefits :

• Employee of the Month bonus
• DailyPay - Coming Soon
• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance

As a Front Desk Agent at Holiday Inn Express - Chatham Parkway, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality.

Key Responsibilities :

Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.

Manage room reservations, including booking, modifying, and canceling reservations as needed.

Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.

Maintain accurate records of guest information, reservations, and billing.

Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.

Monitor the hotels security systems and report any unusual activities or safety concerns to management.

Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.

Qualifications :

Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!