Complex Director of Revenue Management

Complex Director of Revenue Management

Exciting new role at Sonesta Hotel and Resorts for 2 Full-Service hotels, including a brand-new build! The Complex Director of Revenue Management is responsible for effectively implementing pricing strategies and e-commerce tactics, along with the development of future demand forecasts and budgets for a select group of properties. Responsibilities also include the monitoring and managing of inventory via multiple distribution channels including, but not limited to, GDS, CRS and Web. The position's success will be measured by ensuring that all efforts are made to maximize production from all channels to maximize market share, EBITDA and achieve company revenue objectives.

Principle duties and responsibilities (Essential Functions) include :

• Responsible for the daily room inventory management process and daily pricing process.
• Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
• Analyze local events and activities and project the effect of opportunities they create.
• Understand the macro and micro-economic variables affecting supply and demand in the local marketplace and use this knowledge to create accurate operational and financial room revenue forecasts.
• Perform unconstrained demand analysis to determine optimal business mix.
• Responsible for monthly room revenue forecasts and the annual budget.
• Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department while ensuring speed to market.
• Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system.
• Monitor RevPAR index and provide critical analysis of performance on weekly, monthly and annual basis.
• Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
• Ensure all distribution channels have correct content and pricing.
• Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels.
• Develop and maintain relationships with other Market Directors of Revenue.
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Manage group pricing and cut off dates.
• Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production / revenue.
• Review and leverage Kalibri and Travel Click reports for trends, booking windows and identify opportunities to generate / optimize room revenue.
• Review of account production volume with Transient Sales Manager and Director of Sales.

Qualifications and Skills :

Go Beyond @SonestaHotels

Who We Are

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission : To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Physical Demands : Working online, facilitating conference calls, attending meetings.

Expected Hours of Work : Full-time.

Location : Remote with travel, minimal travel may be required.

Education and Experience : Bachelor's degree preferred and at least five year's relevant revenue management / reservations experience.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay Range : $145,000 to $150,000 / year. Pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience / overall experience.

Benefits : Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.