Program Manager, Learning & Training Services

Job Description

Job Description

ABOUT NAFSA : Association of International Educators

With more than 10,000 members, NAFSA : Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education.

NAFSA believes that international education advances learning and scholarship, fosters under-standing and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all.

POSITION SUMMARY

Reporting to the Director, Learning and Training, the Program Manager plays a pivotal role in ensuring high quality production of programs, trainings, meetings, and customer service. The Program Manager is responsible for managing registration, promotion, customer service, logistics and billing, and evaluations for a variety of programs and trainings. Additionally, the Program Manager has an important role in ensuring the success of the Trainer Corps program.

ESSENTIAL FUNCTIONS

Manage and implement program marketing information, registration, enrollment reporting, evaluations, and logistics for in-person and virtual programs and trainings. (30%)

• Create registration events, corresponding web pages and learning management courses for workshops / events.
• Develop promotional content and coordinate with Marketing and other departments to disseminate messages through various channels for all learning and training products.
• Maintain and update organization-wide scheduling calendars.
• Manage scheduling, room and / or virtual space assignments, and on-site logistics for in-person programs.
• Input program and trainer data into databases, learning management systems, and other platforms.
• Coordinate evaluation and certificate process for assigned programs including disseminating survey, preparing reports for distribution to stakeholders.

Provide support to presenters and trainers for assigned programs (virtual / in-person) (20%)

Provide customer service for all learning and training products, programs and services (15%)

Update assigned program materials and information (10%)

Manage the Workshop Resource Center (WRC) at the Annual Conference (10%)

Support volunteer trainer and reviewer recruitment, application, and notification processes for assigned programs (5%)

Maintain and support Trainer Corps program (5%)

Performs other duties as assigned to support the activities of LPDS (5%)

QUALIFICATIONS (Required)

Education

Experience

QUALIFICATIONS (Preferred)

Work Environment :

The standard workday is generally 9 : 00 a.m. to 5 : 00 p.m. EST. During the week after Memorial Day to Labor Day, it is 8 : 30 a.m. to 5 : 30 p.m. Monday through Thursday and 9 : 00 a.m. to 12 : 00 p.m. on Friday. NAFSA employees are eligible to apply for regular teleworking two days a week (on Mondays and Fridays). Travel is required occasionally related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone.

Total Compensation, Benefits

The target salary for this full-time, 35-hour per week Program Manager, Learning & Training Services position is $60,000. Total compensation for employment at NAFSA entails a competitive employee benefits package including :

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