Job Description
Job Description
Benefits :
- 401(k) matching
- Employee discounts
- Training & development
- Wellness resources
Ideal Candidate : a very quick learner who can multitask with exceptional organization, a neat, professional presence, and excellent customer service & verbal communication.
Were a fast-paced, patient-focused Wellness Center seeking a dynamic, self-motivated, and friendly Front Desk Receptionist to join our team. Youll be the first impression for clientskeeping schedules tight, communication clear, and the front desk running smoothly.
What youll do
Key Responsibilities :
Warmly greet patients and ensure they feel welcome and comfortableSchedule / manage appointments and waitlists; confirm / reschedule as neededHandle calls, emails, and inquiries promptly and professionallyAssist with intake forms and treatment / product questionsShare service, promotion, and product information accuratelyKeep the front desk & lobby neat, organized, and stockedFacilitate smooth communication between patients and medical staffProcess payments, update patient records, and protect confidentiality (HIPAA-compliant)Address patient concerns with patience and empathy; escalate when appropriateLearn new systems and products quickly; retain key info and SOPsSupport daily operations and contribute to monthly team goalsRequired
1+ year in a fast-paced front desk or customer service role (medspa / medical preferred)Quick learning ability and strong multitasking under pressureExceptional verbal and written communication; well-spoken and professionalOutstanding organization, time management, and attention to detailNeat, polished, and reliable; positive, team-first mindsetComfortable with scheduling / POS software (or eager to learn)Flexibility for weekdays, some evenings, and weekendsPreferred
Experience in medspa / wellness settingsFamiliarity with EMR / EHR, payment reconciliation, and retail add-onsBenefits :
Competitive hourly rate.Growth opportunities and skill developmentService / product discountsPositive, supportive team culture