Talent.com
No longer accepting applications
Bilingual Merchant Success Manager (MSM)

Bilingual Merchant Success Manager (MSM)

MomntSandy Springs, GA, US
3 days ago
Job type
  • Full-time
Job description

Overview

Momnt is looking for a Bilingual Merchant Success Manager (MSM) to join our team and play a key role in supporting and strengthening relationships within our growing nationwide merchant network. In this client-facing role, you'll serve as a trusted partner for a portfolio of merchants—helping them navigate and make the most of our platform to meet their goals, ensuring they are fully engaged with our platform, empowered to succeed, and maximizing their potential revenue through the Momnt ecosystem.

We're building something special : a best-in-class platform for point-of-need lending, backed by a culture that values growth, ownership, and collaboration. As an MSM, you'll be at the heart of that mission—turning merchant relationships into long-term success stories by driving adoption, delivering training, providing support, to retain merchants and helping our partners thrive.

This role is ideal for someone who enjoys building meaningful relationships, solving problems, and ensuring users feel confident and supported. The ability to communicate fluently in both English and Spanish is essential, as you'll work with a diverse group of merchants.

Location & Schedule

Location : While we prioritize applicants local to Atlanta, GA for periodic in-person collaboration, we're also open to candidates residing in AL, GA, CT, DC, FL, IL, IN, LA, MA, MN, NC, PA, TN, TX, VA, WA, WI.

This team works in shifts; the shift we are hiring is from 8AM - 5PM EST.

Must be authorized to work in the U.S. Sponsorship and Corp-to-Corp arrangements are not available.

Responsibilities

  • Serve as a trusted advisor to your assigned book of merchants, delivering proactive support and personalized guidance
  • Responsible for nurturing and retaining a book of business and growing revenue within that book by identifying and overcoming merchant objections of offering our financing to consumers
  • Conduct onboarding and training sessions to set new merchants up for success, plus ongoing education based on performance insights
  • Actively engage merchants to increase platform usage, uncover upsell opportunities, and identify areas for growth
  • Handle inbound and outbound communication via phone and email—resolving issues, answering questions, and building relationships
  • Become an expert in Momnt's products and services so you can recommend the best-fit solutions to each merchant
  • Capture and relay valuable merchant feedback to internal teams to help shape product development and improve our offering
  • Collaborate closely with Sales to pass along referral opportunities or expansion leads
  • Log and maintain detailed notes in HubSpot to ensure accurate tracking and historical reference
  • Test and iterate on outreach strategies (A / B testing, engagement campaigns) to continuously improve success metrics
  • Contribute to special projects and team initiatives as required.

Qualifications

  • Fluent in Spanish, verbal and written communications
  • A relationship-builder with strong communication skills, professionalism, and empathy
  • 1–3 years of experience in customer success, account management, retail banking, or a call center / customer service environment
  • Confident with phone-based outreach and managing a high volume of contacts
  • Proficient in written communication and documentation
  • Comfortable presenting and leading conversations via phone or virtual meetings. Adaptable, solution-oriented, and energized by a fast-paced, collaborative environment
  • Familiar with CRM systems (preferably HubSpot) and modern productivity tools
  • Additional details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industries : Internet Publishing
  • J-18808-Ljbffr

    Create a job alert for this search

    Merchant • Sandy Springs, GA, US

    Related jobs
    • Promoted
    Partner Acquisition Associate Atlanta, GA

    Partner Acquisition Associate Atlanta, GA

    MedeliteAtlanta, GA, US
    Full-time
    Location : Georgia Schedule : Full-Time; Hybrid Salary : $50,000 - $100,000 base salary plus commission.Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and...Show moreLast updated: 30+ days ago
    • Promoted
    Outside Sales Representative / B2B

    Outside Sales Representative / B2B

    Arrow ExterminatorsTucker, GA, US
    Full-time
    Outside Sales Representative / B2B.Outside Sales Representative / Commercial Evaluator.Do you hate the thought of sitting at a desk all day in a dark cubicle? Do you love being out and about while ...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Representative (BDR)

    Business Development Representative (BDR)

    VisaAtlanta, GA, US
    Full-time
    Business Development Representative (BDR).Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial insti...Show moreLast updated: 11 days ago
    • Promoted
    Commercial Business Development Specialist

    Commercial Business Development Specialist

    IICRCStockbridge, GA, US
    Full-time
    Commercial Business Development Representative.The Commercial Business Development Representative is responsible for identifying, developing, and maintaining strong relationships with commercial cl...Show moreLast updated: 3 days ago
    Strategic Account Executive

    Strategic Account Executive

    Helios HRMarietta, GA, US
    Full-time
    Quick Apply
    Job Description Team leader and working manager responsible for oversight of team performance and client satisfaction.The Strategic Account Executive is ultimately responsible for client rete...Show moreLast updated: 30+ days ago
    • Promoted
    Business Account Executive

    Business Account Executive

    SPECTRUMDULUTH, Georgia, United States
    Full-time
    This role requires the ability to work lawfully in the U.As a Spectrum B2B Outside Sales Account Executive, you will sell Spectrum’s internet, voice and video services to small businesses door-to-d...Show moreLast updated: 1 day ago
    • Promoted
    Americas Business Development Leader

    Americas Business Development Leader

    JLLAtlanta, GA, US
    Full-time
    Americas Business Development Leader.JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-clas...Show moreLast updated: 16 days ago
    • Promoted
    Brokerage Business Development Officer

    Brokerage Business Development Officer

    TruistAlpharetta, GA, US
    Full-time
    Marketing Director For Financial Advisor Team.Direct and execute all marketing and direct sales activities for a Financial Advisor team with a goal of increasing client retention to sustain and gro...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Account Manager

    Regional Account Manager

    Cornerstone Building BrandsAtlanta, GA, US
    Full-time
    The Regional Account Manager will be a critical part of the strategic planning and implementation as we move forward with the expansion and optimization in our PEMB (Pre-Engineered Metal Building) ...Show moreLast updated: 30+ days ago
    • Promoted
    National Account Manager, Peripheral Interventions

    National Account Manager, Peripheral Interventions

    Boston ScientificAtlanta, GA, US
    Full-time
    National Account Manager, Peripheral Interventions.Additional Location(s) : US-GA-Atlanta.Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance.At Boston Scienti...Show moreLast updated: 3 days ago
    • Promoted
    Brokerage and Marketing Coordinator

    Brokerage and Marketing Coordinator

    ColliersAtlanta, GA, US
    Full-time
    Make Your Next Move An Expert One.At Colliers it's not our success that sets us apart, it's how we achieve it.Our people are passionate, take ownership and always do what's right for our clients, p...Show moreLast updated: 30+ days ago
    • Promoted
    Strategic Account Executive-Southeast

    Strategic Account Executive-Southeast

    SmartsheetAtlanta, GA, US
    Full-time
    Strategic Account Executive-Southeast.For over 20 years, Smartsheet has helped people and teams achievewell, anything.From seamless work management to smart, scalable solutions, we've always worked...Show moreLast updated: 19 days ago
    • Promoted
    Business Account Executive

    Business Account Executive

    SpectrumLawrenceville, Georgia, United States
    Full-time
    This role requires the ability to work lawfully in the U.As a Spectrum B2B Outside Sales Account Executive, you will sell Spectrum's internet, voice and video services to small businesses door-to-d...Show moreLast updated: 3 days ago
    • Promoted
    Atlanta Direct Hire Regional Account Manager Eyecare

    Atlanta Direct Hire Regional Account Manager Eyecare

    IQVIA HoldingsAtlanta, GA, US
    Permanent
    PRN Vision Group (EyePromise, Avenova, EyeEcho, Doctors Advantage, Cliradex) is recruiting for a Direct Hire Regional Account Manager. As a Regional Account Manager (RAM), you will drive growth and ...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    International Sales Development Representative

    International Sales Development Representative

    Digital Envoy, IncPeachtree Corners, GA, US
    Full-time
    Digital Envoy (DE) is the leader in geolocation and VPN data for over 25 years for customers in various verticals - Streaming Media, Ad Tech, Cybersecurity, E-commerce, and Data Analytics.Our core ...Show moreLast updated: 16 hours ago
    • Promoted
    National Account Manager

    National Account Manager

    Fiskars GroupAtlanta, GA, US
    Full-time
    Since 1939, Gerber has been a trusted name in knives, tools, and gear that meet the needs of professionals, adventurers, and everyday users alike. Proudly headquartered in Portland, Oregon, Gerber i...Show moreLast updated: 12 days ago
    • Promoted
    National Account Coordinator

    National Account Coordinator

    SaiaAlpharetta, GA, US
    Full-time
    Saia is a different kind of logistics and transportation company.You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one from leade...Show moreLast updated: 30+ days ago
    • Promoted
    National Account Manager

    National Account Manager

    CentiMark CorporationAtlanta, GA, US
    Full-time
    QuestMark Flooring is currently hiring for an experienced National Account Manager in our Southeast region! BASE SALARY (based on experience) $100k + COMMISSIONS + BONUS + VEHICLE.This position's m...Show moreLast updated: 30+ days ago
    • Promoted
    Account ManagerNewAtlanta, GA

    Account ManagerNewAtlanta, GA

    Florence HealthcareAtlanta, GA, US
    Full-time
    Florence software advances cures by helping the world's most important research sites do their best work.Our solutions are now used by over 30,000 research teams in 70 countries around the worldwe'...Show moreLast updated: 30+ days ago
    • Promoted
    National Account Manager

    National Account Manager

    VestisAtlanta, GA, US
    Full-time
    Responsible for building business partnership with existing National Account customers and growing those accounts to increase both revenue and profit through addition of new products and services, ...Show moreLast updated: 20 days ago