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Field Support Specialist

Field Support Specialist

Restech (LA)Metairie, LA, United States
1 day ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

Field Support Specialist

Join the Restech Fleet! We're on a mission to find the next Field Support Specialist - someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.

Responsibilities :

  • Customer Engagement : Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
  • Hardware Repair : Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
  • Onsite Visits : Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
  • Team Collaboration : Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
  • Documentation : Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills :

  • Technical Proficiency : Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
  • Adaptability : Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
  • Communication : Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
  • Reliability : Dependable and security-minded, ensuring that all tasks are completed with precision and care.

    • The Ideal Candidate :

  • Experience : Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
  • Multitasking : Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
  • Customer Focus : Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
  • Tech Savvy : Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.

    • Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!

    Requirements

    Car / Truck with current insurance and good driving history.

  • Networking :

    • Solid understanding of networking fundamentals (TCP / IP, DNS, DHCP).

  • Basic to intermediate knowledge of firewalls, routers, and switches.
  • Desktop and End-User Support :

    • Proficiency in troubleshooting Windows and macOS operating systems.

  • Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
  • Server Administration :

    • Basic to intermediate knowledge of Windows Server administration.

  • Familiarity with Active Directory, user management, and file / print services.
  • Security :

    • Knowledge of basic cybersecurity principles and best practices.

  • Experience with antivirus and endpoint protection solutions.
  • Backup and Recovery :

    • Understanding of backup solutions and procedures.

  • Experience with data recovery and restoration.
  • Remote Monitoring and Management (RMM) :

    • Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM).

  • Experience with monitoring and maintaining client systems through RMM platforms.
  • Mobile Device Management :

    • Experience with mobile device setup, configuration, and troubleshooting.

  • Hardware and Software Installation :

    • Proficiency in installing and configuring hardware and software.

  • Experience with software deployment and updates.
  • Customer Service :

    • Strong communication and interpersonal skills.

  • Ability to explain technical issues to non-technical users.
  • Documentation :

    • Ability to create and maintain accurate documentation of incidents, solutions, and procedures.

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