Claims Coordinator

Job Description

Overview

We are seeking a detail-oriented and proactive Claims Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing and processing claims efficiently while ensuring compliance with industry standards. This position requires a strong understanding of various aspects of claims management relating to customer deductions and promotional claims. The Claims Coordinator will work closely with internal teams and brokers to facilitate smooth claims processing.

Essential functions :

Research New Sales claims

Retrieve the customer’s backup from either images in the system, web sites or documentation that is on file

Split the claim that was entered into the system by Accounts Receivable into individual deductions if necessary

Research the customer’s backup for the deduction

Notify the broker if their assistance is needed to resolve the claim

Chargeback the customer if the claim is not valid

Settle the claim if appropriate

Settle broker or customer repayments, or Credit Memos for claims, by entering claim settlement as a chargeback

Research Traffic claims

Request proof of deliveries if needed from pool centers or line haul carriers or retrieve the information from the carrier’s web sites

Review over, short or damage information for inbound shortages to pool centers

Research shortage claims for line haul carriers

Research credit memos that may apply to a deduction for a return of product

Review routing and vendor guide requirements for fines

Chargeback the customer if the claim is not valid

File a claim against the pool center or line haul carrier if appropriate

Settle the claim if appropriate

Research and enter broker bill-back check payouts

Review the documentation for payment that was submitted by the broker. RMS Approval must be included with the request

Request approval from Marketing to confirm the broker check can be processed for payment

Notify the broker if any documentation is missing or inaccurate

Research the funds requested by the broker

Return the request to the broker if the funds requested are not available

Enter a manual check into the system

Save the check request and claim settlement form on the claims shared drive

Research Broker Claim Settlement Forms

Associate the earnings (funds) to the claim

Research the bill-back funds that the broker is requesting to clear the deduction if there is a discrepancy in funds

Notify the broker if the funds are not available

Wait for revision to the Claim Settlement Form if necessary

Settle the claim if appropriate

Save the claim settlement form on the claims shared drive

• Reception / Console coverage when needed