VP, Claims

VP, Casualty Claims

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Position Summary The Arch Insurance Claims Division is seeking a VP, Casualty Claims to oversee the management and resolution of complex casualty claims across our commercial lines portfolio. This role is responsible for leading a team of claims professionals, ensuring high-quality claim handling, and driving strategic initiatives to improve outcomes for high-severity, complex general liability, auto, excess, and umbrella claims in jurisdictions throughout the United States.

Responsibilities Specific duties include but are not limited to the below :

Provide technical expertise and oversight to a Casualty Claims department directly handling complex casualty coverage issues, including general liability, auto, excess, and umbrella claims.

Leads, directs, and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction.

Collaborates with Underwriting, Risk Management, Actuarial, TPAs, and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management, and loss developments.

Assist with development of Claims annual operational goals, objectives, and budgets.

Manage the Trial Committee process, including review of cases set for trial, development of resolution strategies, and oversight of reporting to Home Office.

Oversee reserve reviews and ensure timely and accurate reserving practices for casualty claims.

Conduct training sessions on current topics and facilitate both internal and external partnership calls to discuss issues of concern with Underwriting, Actuarial, Legal, and Risk Engineering teams.

Partner with other business unit leadership to ensure consistency in process and quality claim handling across business units.

Identify opportunities for loss cost reduction and support strategies that result in improved financial outcomes.

Work on various claims-related projects as needed.

Develop and implement strategies relative to coverage issues, including drafting and reviewing coverage position letters, retaining and directing coverage counsel, and reviewing counsel's opinion letters and analysis.

Maintain contact with associated claims carriers, business line leaders, underwriters, defense counsel, program managers, and brokers to communicate developments and outcomes as necessary.

Analyze and direct risk transfer, additional insured issues, and contractual indemnity issues.

Prepare and present written / oral reports to senior management setting forth all issues influencing evaluations and recommending reserves.

Experience

Minimum of 12+ years of experience in the insurance industry handling coverage issues and casualty claims, including general liability, auto, excess, and umbrella.

7+ years of demonstrated management experience leading a team of claims examiners in primary and excess.

Licenses in multiple jurisdictions. Applicants must possess or obtain proper and active adjuster licensing in all applicable states within three months of hire.

Demonstrated ability in analyzing, organizing, and presenting information in a clear and succinct manner.

Detailed technical knowledge of casualty claims handling with the ability to advise Claims Examiners on complex cases.

Ability to analyze complex coverage issues and draft coverage disclaimers / Reservation of Rights letters.

Casualty Claims Audit experience.

Demonstrates strong executive presence with internal and external stakeholders.

Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.

Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal / external peers and other professionals across organizational lines.

Strong problem-solving, critical thinking, analytical, organizational, and time management skills.

Demonstrated ability in taking part in active strategic discussions.

Demonstrated ability in working independently and in a team environment.

Excellent presentation skills & ability to make decisions in a team-based environment.

Willing and able to travel 15%.

Role is hybrid and (2) days in office.

Education

JD preferred, bachelor's degree required.